FAQ

Order tracking is now available online for some of our stores, including some of our online orders. Tracking is only available for the day of delivery. The estimated delivery time is based on our best estimates, and you must be available during the scheduled delivery period. If you receive a message indicating that tracking is not available in your area, contact your delivery agent (listed in your confirmation email) for more information about your delivery. You can find our order tracking page here.

Each promo code has its own set of exclusions. First, check your promo code's exclusions to see if there are any exclusions that prohibit the discount. As a general rule, Smart Buys, bar stools, dining chairs, and/or clearance/sale items are excluded from promotions. Also, check the promo code's expiration date. Click here for the latest Ashley HomeStore Coupons, Deals, and Clearances.

To find out if a store has the product you want to buy, call or visit the nearest HomeStore. Click here for our Store Network. Each store has a unique selection and may or may not have the item shown, so we recommend calling first.

Ashley Furniture HomeStore retail stores are independently owned and operated. Please contact your local store's Customer Service.

Click here for our Store Locator for exact store locations.

We offer replacement parts for most products. Please call Customer Service at your nearest store, Monday through Friday, between 11 a.m. and 8 p.m., and Saturday, between 11 a.m. and 6 p.m. When inquiring, please have the item number and invoice number available to facilitate service. You can find the item number on your invoice or order confirmation email.

Visit your nearest Ashley Furniture HomeStore to take a closer look at the fabrics. Since each store has a unique selection, we recommend calling ahead to see if they have the product you'd like to see.

Most home improvement stores offer touch-up solutions in the form of markers and pencils. All are easy to apply; simply find the right touch-up color for your furniture's finish and follow the manufacturer's instructions.

Using the item number found in your confirmation email, enter it in the search box. Once you reach the product details page, you can find the instructions and print them as needed.

If the furniture purchased requires assembly, instructions should be included inside the product box.

You can also contact us by email to receive a copy of the instructions. Please send us the following information: your name, email address, or mailing address, and the part numbers of the items you need to assemble.

With over 6,000 items in our product range, we offer one of the widest selections of home furnishings. To maintain high-quality products at reasonable prices, we choose to produce our furniture in large quantities, which saves us costs, rather than custom orders. You can view our catalog now or find your nearest Ashley HomeStore .

At this time, we are unable to fulfill custom orders. However, some of
our most popular items come in a variety of sizes and colors to help you find your preferred style and look. In our living room furniture range, for example, you'll see the same furniture available in different fabric colors.

Each board is cut when the table is made, so no extra boards are available

Durapella® and Duraplush™ are next-generation fabrics that represent a breakthrough in comfort. Durapella® and Duraplush™ are made from 100% MicroDenier polyester suede, which offers the soft, elegant look of suede while providing superior durability and stain resistance. Everyday liquid spills like coffee, wine, and ink are easily and efficiently cleaned with a low pH liquid soap and water mixture.

DuraBlend® upholstery offers the rugged look and feel of leather using a polyurethane/leather blend to create a comfortable and economical alternative to natural leather. Fabric content: 57% polyurethane, 26% polycotton, 17% leather.

The California King bed is 4 inches (10cm) longer and 4 inches (10cm) shorter than the King dimension.

Each product has an area that indicates the measurements applicable to how the item will look in a room, or, in the case of a decorative item, how it will sit on a table, bookshelf, etc. Some products have additional dimensions that can be found in the “Dimensions” section of the product page.

Click here to process a warranty claim.

Serial numbers are between 9 and 15 digits long and are found in the following locations:

For the following categories, the label with this number is attached to your furniture either on the back or bottom of the item:

• Bedroom furniture
• Dining room furniture
• Office furniture
• Side tables
•  Entertainment furniture

In the case of upholstered furniture, the label with this number is attached to the furniture under the loose seat cushion or under the item/footstool.

You may have an Ashley Furniture HomeStore near you. Click here to use the Store Locator. If you need to file a warranty claim with us,click here. Please note that your warranty is no longer valid if you have moved from the original delivery location.

Email us at ecom customercare@ashleyfurniture.com and include your full name and the email address you wish to remove.

Please send your request toContact Us

Many Ashley HomeStore stores carry the latest catalog. You can also view the catalog online.

Not right now. But we have good news: many products are available for online purchase. Click on the Shop Now section on our homepage to start shopping. You can also purchase our products at Ashley HomeStore retail stores nationwide. Click here for the Store Locator.

USD stands for United States dollars. CAD stands for Canadian dollars

Ashley HomeStore is a registered trademark of Ashley Furniture Industries, Inc. Find a store using ourStore Locator.

We're growing and always looking for professional and motivated employees. Click here to visit theWork with Ussection

No, we don't have accounts receivable employees who work from home or process online payments. Ashley HomeStore invoices clearly indicate where payments should be sent.

Ashley Furniture Industries is a privately held American company. Therefore, it is not publicly traded.

Ashley Furniture Industries, Inc. has notified the Better Business Bureau that the "Ashley Furniture" trademark is being used online by individuals not affiliated with Ashley Furniture Industries, Inc., to commit work-at-home scams and forged checks. Between November 2007 and August 2008, the company received nearly 8,000 inquiries from consumers who received fraudulent emails from scammers purporting to represent Ashley Furniture Industries, Inc.

The fraudulent email typically alerted consumers to a work-at-home opening as an Ashley Furniture accounts receivable clerk. The scammers then sent forged checks to consumers who responded, instructing them to deposit the forged checks into their personal accounts for commission deduction and to wire the remaining funds to a person purporting to be an "Ashley Furniture representative."

Ashley Furniture Industries has posted an email scam reporting system with tips on how to avoid becoming a victim on its business website. Take a moment toreview the reporting system.

For in-store purchases:
If a problem arises that you believe is covered by our Limited Warranties, contact the Ashley retailer where you purchased your furniture to obtain warranty service. All claims must include the original sales receipt, the product serial number, and must be completed within the applicable warranty period. Ashley reserves the right to require the return of defective parts at your request. You must coordinate with the retailer the transportation of the furniture or parts from your home to the retailer's location or from the location to your home. If the retailer where you purchased the furniture has closed and you require warranty service, contact Ashley in writing or call our Customer Service team. Ashley Dealer and Warranty Information
Ashley Furniture Industries, Inc.
Attn: Consumer Affairs
One Ashley Way
Arcadia, WI 54612
Contact Us
Customer Service Phone Number: 800-477-2222
For Online Purchases:
Call 866-436-3393 Monday through Friday, between 7 a.m. and 7 p.m. (CT) and Saturday, between 7 a.m. and 5:30 p.m. (CT). Email: ecustomercare@ashleyfurniturehomestore.com

At this time, we are unable to process tax-exempt orders for online purchases. By accepting the terms and conditions when placing your order online, you agree to the tangible value price, shipping charges, and estimated sales tax, along with the sales tax terms and conditions. Our products can also be purchased tax-exempt at many of our Ashley HomeStore retail stores nationwide. Click here for the Store Locator.

The Mattress Recycling Council (MRC) is a nonprofit organization that develops and oversees mattress recycling programs for states that have enacted mattress recycling legislation.

Approximately 15-20 million mattresses and box springs are thrown away each year in the United States. Not only do these items take up landfill space, but some materials, such as springs, are difficult to compact and can easily get caught in equipment. Therefore, many communities separate mattresses from other solid waste, increasing management costs. More than 80% of a mattress and box spring can be recycled to make other useful products. Learn more. In addition, recycling:
● • Conserves resources by converting steel springs, latex foam, and other materials into new products
● • Reduces the number of illegally dumped mattresses
● • Reduces incinerator and landfill use

Several states, including Connecticut, Rhode Island, and California, require retailers to charge a fee on the sale of each mattress and box spring. This fee is used to fund the state's recycling program. Learn more here.

Yes. States with mattress recycling laws require retailers to charge this fee on each mattress and box spring sold to fund their state's mattress recycling program. When you throw away your old mattress, byebyemattress.com offers a network of participating cities and organizations to help you properly recycle your old mattress and box spring.